Muhammad Omar

Background

About Muhammad Omar

I am highly experienced and versatile having spent 15 years in the financial service sector performing several roles. I am currently a Mortgage Collection & Recoveries Manager with a passion for reviewing the status quo to deliver greater customer experiences, bring about transformative change and ensure a culture of continuous improvement. I bring a wealth of experience in managing change in regulated environments, large programmes of process improvement and enhancements, risk management and risk controls. Change readiness, root cause analysis, project management, complaint handling, training, recruitment, coaching, quality checking and planning are also skills and experiences I possess.I am an inspiration leader within operation, with a proven track record of producing high performing, highly motivated teams who put the customer first. Vastly experience in managing large teams within contact centres in the banking industry, covering the customer care (complaints) & customer service areas. I thrive under pressure and enjoy working in a team environment, while also being able to work autonomously.