Muidh Tafis

Background

About Muidh Tafis

1- Communication Skills: Clear, concise, and empathetic communication to understand and resolve customer inquiries effectively. 2- Problem-Solving: Analytical skills to diagnose issues, propose solutions, and manage complex customer concerns efficiently. 3- Relationship Building: Ability to build trust and long-term relationships, enhancing client satisfaction and loyalty. 4- Time Management: Efficient prioritization and organization to handle multiple customer cases and meet response deadlines. 5- Product Knowledge: Deep understanding of products/services to offer accurate information and resolve issues confidently. 6- Conflict Resolution: Techniques for managing difficult conversations and turning negative experiences into positive ones. 7- Adaptability: Flexibility to adapt to changing customer needs and service protocols quickly. 8- Attention to Detail: Accuracy in documenting cases, following up, and ensuring customer concerns are fully addressed. DP World P&T: Working in DP world P&T as Yard Planner and as Berth Planner this helped me to Develop a comprehensive understanding of terminal operations, systems, and equipment. DP World Logistics - Currently Currently contributing to building up processes and managing the transportation operation for DP World logistic fleet with innovative ideas & strategic planning that helps the transportation to be seamless and to create a great reputation for the movement of goods by DP World. Customs Clearance Knowledge: Collaborate closely with customs clearance brokers, expanding expertise in customs transactions and procedures across KSA.