Mukarram Mohammad

Background

About Mukarram Mohammad

ICT Professional with 10+ years of experience supporting business-critical applications, CRM platforms, and digital systems across enterprise environments, delivering enterprise application management, business analysis, and digital transformation across SaaS and on-premises environments. Experienced in troubleshooting complex application issues, managing system integrations, supporting end users, and ensuring the stability, performance, and continuous improvement of business applications. Proven track record in end-to-end application lifecycle management, including implementation, upgrades, integrations, support, and continuous improvement. Experienced in driving Agile delivery, managing stakeholders, and partnering with vendors to deliver secure, scalable, and high-performing solutions aligned to business outcomes.Skilled in incident and problem management, application administration, user access management, vendor coordination, and ITIL-aligned service delivery. Proficient in Microsoft 365, Azure AD, CRM systems and business process automation, with a strong focus on delivering reliable solutions and enhancing user experience. Strong communicator with proven experience working closely with stakeholders, vendors, and technical teams to resolve issues, implement improvements, and support operational excellence. Focused on delivering efficient, resilient, and scalable systems that support business growth and operational excellence. Open to connecting with recruiters, hiring managers, and professionals across technology and business domains. Core Competencies: • Application Support & Troubleshooting • CRM & Business Systems Support • Incident & Problem Management • System Integrations & APIs • User Access Management • Microsoft 365 & Azure AD • ITIL Service Management • Vendor & Stakeholder Management • Process Improvement & Automation • Documentation & Knowledge Management • Data Protection & Privacy Compliance • Technical Support & Customer Service