Mukul Joshi

Background

About Mukul Joshi

Work Authorization Status: US Citizen*Certified Salesforce Professional having comprehensive understanding of Salesforce CRM platform. Seasoned in software Implementations, Customer onboarding, Configurations, Customizations, Testing, Deployment and Training of Salesforce and Salesforce native SaaS products for customers around the globe. Proficient individual with a demonstrated history of success in the software industry, Agile Scrum methodologies, and business analysis.Salesforce Administrator: Salesforce Lightning & Classic UI | CRM for Sales Cloud, Service Cloud and Marketing Cloud in Salesforce.com| Salesforce customization| Roles & Profiles | Security Access | Permission sets | Field level security | Workflow Approvals | Data Validation | Analytics |Pick lists| Custom Formulas| Master detail Relationships| Many to Many Relationships| Field Dependencies| Approval processes |Process Builder| Automated alerts| Field updates| Email generation| Salesforce customization of Reports and Dashboards| Installation Salesforce.com AppExchange Apps| Technical Deployments |User security permissions| Experience gathering| Analyzing & Prioritizing Business requirements | UAT Testing Salesforce Mobile Apps, Custom objects, Custom fields, Page layouts, Custom tabs Reports etc. Technical Implementation Manager: Project kickoff calls | Installing & Configuring Salesforce native software application | UAT | Issuing licenses | Production Deployment | Software Admin training | Sanity checks | Generating Support tickets & lodging Enhancement requests | Coordinating External & Internal resources | Project Documentation updates | Team building with customer. Scrum Master: Servant Leader | Agile Scrum practices | Promoting & Supporting Scrum | Planning Scrum Events| Leading & Coaching Organization in Scrum adaptation | On boarding Project teams| Facilitator.Product Owner: Product Backlog Management | Maximizing Product Value | Sprint Goals | User Stories | Customer representative to development team | Monitoring progress towards goals | Other: Project Self-confidence & Enthusiasm| Excellent Verbal & Written communication | Deatil Oriented | Extremely Organized | Critical Problem Solving | Analytical Skills| Customer Relations & Administration | Customer Implementations | Collaborating with cross functional teams | Creating & Maintaining technical documentation MS Office (Word, Excel, PowerPoint)| Smartsheet | Zendesk | Fresh Services | JIRA.