Mukul Kumar Sharma

Background

About Mukul Kumar Sharma

I’m a results-driven Technical Business Analyst and Digital Transformation Specialist with 15+ years of global experience driving data-led business improvements across ERP, CRM, and SaaS landscapes. My core strengths lie in data governance, master data management (MDM), system integrations, and business process optimisation—backed by hands-on delivery of tools like Salesforce, Dynamics 365, SAP, Informatica, and UIPath. At ServiceNow, I led enterprise-wide data cleansing and governance initiatives, directly enabling $20M+ in revenue recovery by improving CRM and CPQ data quality. At Genpact, I delivered complex CPQ rollouts, implemented MDM product masters, and drove automation through RPA and OCR technologies. I thrive in Agile environments, collaborating with cross-functional teams to translate complex requirements into scalable solutions. I’m also experienced in story mapping, stakeholder workshops, Confluence/JIRA-based documentation, and metadata frameworks to ensure traceability, quality, and compliance. Key Areas of Expertise: Technical Business Analysis & Process Design Data Governance & Quality Frameworks CPQ / MDM / ERP / CRM Integrations Agile Delivery | User Stories | Product Backlogs Master Data Cleansing & Migration Tools: SQL, Power BI, Collibra, SAP, Excel, JIRA, ServiceNow Based in Adelaide and open to contract or permanent roles in Business Analysis, Data Transformation, or Product Implementation, particularly within regional Australia or flexible hybrid settings.