Munavvar Khan

Background

About Munavvar Khan

As an experienced professional with over 10 years of expertise in Client Services Analytics Customer Relations Backend operations and Accountancy I am dedicated to utilizing my skills and experience to contribute to the success of an organization and to advance my professional growth. Throughout my career I have honed my abilities in managing client relationships resolving customer issues and implementing efficient backend operations to enhance productivity. In my most recent position as Senior Executive at VOIS (Vodafone Intelligent Solutions) I was responsible for upgrading client contracts to the best suitable plans developing excel formulas to increase production capacity and allocating payments using BRM accounting system among other responsibilities. Additionally I played a key role in the re-engineering of the consumer email process resulting in a reduction of customer contact repetition. Prior to this role I served as Sr. Executive at Motif Inc (Ttec Inc) for RetailMeNot based in USA where I managed offers on various e-commerce platforms and led a team to increase productivity and decrease company expenses. In this position I worked on Ad-hoc projects of coupon offers and moderation of comments posted by users on the company's website. In addition to my work experience I hold a Master of Commerce degree from Gujarat University and possess various technical skills including Microsoft Office Power BI SQL and SaaS. My fluency in English Hindi and Gujarati languages has also allowed me to effectively communicate with clients and team members. I am proud to have been recognized for my achievements throughout my career including being awarded Vodafone Star for Quarter 3 for the year 2022-2023 Exceptional Performance for the year 2018-2019 and being a top performer for multiple months for exceeding productivity and quality targets. I am excited to bring my skills and experience to a new opportunity where I can continue to grow and contribute to the success of the organization.