Muneeb M.

Background

About Muneeb M.

As a Google Cloud Customer Engineer for the retail sector, I leverage my 18 years of software industry experience and my ACSS certifications to help customers modernize their applications and transform their businesses with cloud and AI technologies. I am passionate about creating and delivering innovative solutions that optimize user experience, performance, scalability, and security. In my previous roles as a Senior Solutions Engineer at Couchbase and a Senior Solutions Architect at Avaya, I gained a deep and broad expertise in designing and developing high volume inbound and outbound self-service interactive voice response (IVR) and contact center solutions, using conversational AI and data platforms. I also demonstrated strong consultative, pre-sales, and post-sales skills, as well as a dedication to customer success and satisfaction. I enjoy working with cross-functional teams and building strategic partnerships across organizational levels and with technology vendors.