Muneesh Panchta

Background

About Muneesh Panchta

Customer Success professional with 5+ years of experience spanning customer support, sales operations, and account management within the tech and energy sectors. My career began with Apple Tier-1 technical support, where I consistently delivered high CSAT and first-contact resolution through empathetic and efficient service. At PE, a leading UK-based energy supplier, I played a pivotal role in driving both sales performance and contract renewals. I managed third-party debt collection partners, ensured they had a steady flow of qualified accounts, set and monitored monthly targets, and reviewed each case to approve or cancel field visits. Through this role, I directly contributed to revenue recovery, improved renewal rates, and optimized account management strategies to align with customer outcomes. I bring hands-on experience with CRM tools like Salesforce and strong analytical proficiency with Excel and Power BI, using these to monitor customer health, reduce churn risk, and improve engagement. I’m passionate about delivering long-term value to customers, strengthening post-sale relationships, and enabling smooth onboarding and adoption journeys. Currently seeking opportunities as a Customer Success Manager in a SaaS or tech-focused environment, where I can leverage my sales awareness, customer empathy, and data-driven mindset to drive retention, growth, and mutual success. Let’s connect if you’re building world-class customer experiences or working on customer lifecycle strategies.