Munish Vashisht

Background

About Munish Vashisht

Accomplished and Tech-savvy Business Operations Management, Managed Services Operations, Project Management and Service Delivery Leader with approx. 24 years’ experience across Multiple Industries and Business Functions -> Operations – Credit Card Operations, Marketing Operations, BPO > Customer Services - Voice, Non-Voice, Web, Training, Processes, Procedures, Quality > Workspace & Capacity Management, Location Strategy – Planning & Implementation > Exposure at Global Level in various Industries like BPO / Captive BPO, Bank, Credit Cards, Consumer Finance, Home-loans etc. Core Competencies – > Customer Experience Management > Operations Management > Complaints & Escalation Management > Expertise in Space Management, Location Strategy, Capacity planning > Decision Making Skills > Managing different Projects of wide-ranging size and complexities (Processes, Framework, Governance, Service Delivery, Infrastructure, Global Operations)> Digital Process Automation > RPA (Robotics Process Automation) Overview > PRINCE2 certified > People Leadership & Mentoring > Stakeholder & Partner Management > Client Management > Proficient in liaising between various large Business Operations / Support functions >Effective Communicator > Learning Significant Awards and Accomplishments – > Demonstrated excellent Project Management skills in end to end planning and implementation of various projects in Capacity and Space Management – - Substantial office space migrations of approx. seats overall - Re-alignment of workforce seating to gain optimum operational synergies between various Business Areas / Processes (approx. seats overall)- Creation of Zero-Cost Secure Rooms by optimizing seat allocations for high-end and sensitive Business Units like Finance, HR etc- Creation of multiple Zero-Cost capacity solutions to support Business Growth > Successful launch of the Variable Incentive Plan in the Correspondence Unit, Customer Services-Operations, GEC BPMSL-SBI Cards > Platinum Achievers Award as part of the Strategy & Capacity Planning Team in Barclays > Pioneered Silver Star & Focus Award winning Project Panacea (both awards being across GE Businesses Worldwide) for identifying potential areas of improvement, initiation and implementation of Project Panacea for a high profit six-sigma process of Balance Transfer for GEC BPMSL (SBI Cards)> Star of the Quarter for identifying training needs and imparting training to the Customer Services Team-Ahmedabad Branch (GECBPMSL-SBICards)> Six Sigma - White Belt Certified