Murali Mohan
Senior Training Specialist at Phonepe
Based in Bengaluru, India
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Seniority
Manager
Department
Information Technology
Location
Bengaluru
Industry
Software Development
Company size
18K
Contact information
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m•••••••@phonepe.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Murali Mohan
10 years of experience in Training Delivery, Quality monitoring, Centre Of Excellence. Profound experience in Driving Training and Quality, In-house and Partner locations. Proven experience in driving CSAT, NPS through process and product insights. Experience in Training Curriculum and Content Development. Experience in SOP creation for Training and Quality Framework. Reviewing and Validating Quality Audit forms and Revamping as per business goals. Experience in behavioural training, call etiquette and email etiquette Experience in Conducting and TTQs for Training and Quality teams Conducted Quality and Training Calibrations as a Master Calibrater Conducted ATAs for QAs to drive the effectiveness
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