Murat Arseven

Background

About Murat Arseven

I firstly graduated from Ankara University, an associate degree in Industrial Electronics in 1997. I start Near East University Faculty of Engineering and graduate from the Department of Computer Engineering, Bachelor of Science in 2004. My carrier starts as a Support Engineer in an International American bank, Citi Bank. A year later, I began to lead the team on the deployment, monitoring & maintenance of security updates, windows updates, hardware upgrades and support of all desktop/ laptop client computers & operating systems and peripherals & office automation equipment. With the application I developed, I have been secular to receive the 'Spot Award in Process Development'. This application accelerated our processes and provides efficient use of company resources. After then, I was commissioned abroad to give remote and on-site supports CEEMA area in Israel. Citi Bank ends individual banking operations in Turkey in 2010, so IT Support Team transfer to Burgan Bank. As an Assistant Manager, I control and manage response times and problem-solving times for SLAs offered by external service providers. My team's aim is to increase the equipment lifecycle, reducing costs and standardization for asset management. In 2013 I start to work in Odea Bank, as IT Support & Operation Manager, manage a team of 15 technical support analysts and various vendor firms. I am responsible for the service operations and implementing new operational processes within the organisation aligned to ITIL practice. Ensuring internal customer expectations are met or exceeded across all working groups including the day-to-day management of IT Service Desk, Incident & Request Management ensuring SLA's are met. I supported these processes with trainings that will enhance my competence in my field. I am open to new job opportunities and experiences in IT Management.