Murilo Medeiros

Background

About Murilo Medeiros

Senior Regional IT Manager | Proven Leader in IT Operations, Infrastructure, and Service Delivery Across Latin America | Expertise in ERP, Cybersecurity, and Digital Transformation Results-driven Senior IT Manager with over 24 years of experience in multinational companies. Proven track record of success in IT infrastructure, IT Operations and Corporate IT across Latin America, including Central America and Mexico. Expertise spans a wide range of technologies and methodologies, including ERP systems (TOTVS, Datasul, SAP, SAP B1, and Microsoft Business Central), ITIL, COBIT, SOX, and ISO 9001. Passionate about optimizing IT operations, driving cost reduction initiatives, and delivering exceptional business value. IT Leadership & Strategy: Successfully led and transformed IT operations for local and global corporations, aligning IT strategies with business objectives and driving digital transformation initiatives. Infrastructure & Operations: Extensive experience in managing complex IT infrastructures, including datacenters, networks, servers, storage, and telecom, ensuring high availability, performance, and security. ERP Expertise: Deep understanding of various ERP systems, including TOTVS, Datasul, SAP, and Microsoft Business Central. Led ERP implementations, upgrades, migrations, and support, optimizing business processes and data visibility. Service Delivery Excellence: Implemented ITIL best practices to optimize service desk operations, improve incident management, and enhance user satisfaction. Cost Optimization & Efficiency: Proven ability to manage IT expenses, identify cost reduction opportunities, and drive efficiency improvements in infrastructure, operations, and support. Project Management: Successfully delivered numerous complex IT projects, including cloud and virtualization initiatives, ensuring on-time and within-budget execution. Management Skills to manage teams about Cloud Infraestructure (AWS, Azure, Oracle Cloud Infrastructure (OCI), Google,) Team Leadership & Development: Experienced in managing large, diverse teams, including service desk, project management, and development teams. Compliance & Security: Ensured compliance with industry regulations and security standards, implemented robust security measures, and mitigated cybersecurity risks. Skills: IT Operations Management - IT Infrastructure Management - Datacenter Management - Network Management - Server Management - Telecom Management: ERP Implementation, Upgrades & Migrations- Senior Regional IT Manager - TOTV - SAP - SAP B1 - Salesforce