Mustafa Mohammed

Background

About Mustafa Mohammed

Certified Lean Six Sigma Black Belt and Quality & Institutional Excellence Specialist with a strong track record in government performance, strategic quality governance, and customer-centric transformation.Currently serving as a Quality & Excellence Specialist at Emirates Health Services (EHS), where I lead the design and governance of institutional excellence frameworks aligned with national priorities and organizational strategy. My role focuses on enterprise performance management, KPI architecture, institutional maturity advancement, and executive-level performance reporting. I work closely with leadership to translate strategy into measurable outcomes, oversee self-assessments based on internationally recognized excellence models such as EFQM and the UAE Government Excellence Model, and drive systemic improvement initiatives that enhance sustainability, compliance, and long-term value creation.Previously at the Telecommunications and Digital Government Regulatory Authority (TDRA), I held a dual role as Acting Assistant Quality Manager and Quality Assurance Analyst within the Customer Happiness function. I contributed to ISO governance (ISO 18295, ISO ISO audit readiness, SOP development, risk assessments, and business continuity planning. I also led quality monitoring programs, performance analytics, and training initiatives aligned with the UAE Government Service Promise and the Global Star Rating System (GSR), supporting service excellence and regulatory compliance.My professional approach integrates strategic foresight, data-driven decision-making, and structured excellence methodologies to strengthen institutional performance, enhance stakeholder trust, and elevate public service delivery standards.