Muteab Alshammari

Background

About Muteab Alshammari

Managing contact centre operation male & female. Works on management transformation works on new business module on digital channels /platforms, build team for AI to improve our business. Work with strategy team on CX which fit business organization, comprehensive guide to help teams navigate the role as a call center manager and effectively balance the many facets of your role. Focus on employee engagement, customer retention rate. Focus on sales conversion rate (leads / region), Have the capability to manage big area and Creat new setup for organization crest plan strategy. Knowing ATM services, loan / cards services and operation processes. focus in customer engagement through social media channels Managing of several transformations in group organizations.