Muthu Kumarasamy

Background

About Muthu Kumarasamy

SUMMARY Professional with over 12 years of experience in Order Management utilizing SAP applications. Expertise in leading operational functions,managing end-to-end order processing, and driving process improvements to boost efficiency and customer satisfaction. Proven success in team leadership, client relationship management, and order fulfillment, consistently recognized for high performance and problem-solving skills in fast-paced environments. EXPERIENCE SAP SD Lead Consultant, 05/2020 - Current PwC • Directed offshore team overseeing sales and distribution modules for various clients. • Implemented change management initiatives and enhanced processes in SD and CS modules. • Coordinated status calls to evaluate client deliverable tickets, change requests, and service requests. • Compiled weekly, monthly, and quarterly reports while facilitating regular review meetings. • Formulated application upgrade strategies to optimise system performance. • Resolved critical SAP SD issues through effective collaboration with relevant teams for prompt solutions. •Guaranteed adherence to SLA guidelines while optimising team availability and backup strategies. •Coached and guided team members to enhance professional development and motivation. SAP SD Senior Consultant, 01/2017 - 05/2020 Deloitte - Served as SAP SD consultant for Takeda, mapping inbound and outbound interfaces- Documented functional designs, test cases, and results while identifying gaps- Coordinated with onsite counterparts to ensure timely project delivery without breaches- Implemented solutions for Wal-Mart's S/4 HANA landscape as subject matter expert- Mapped existing business processes to S/4 HANA within SAP SD module- Developed business blueprint, configuration documents, and test scenarios for user acceptance- Executed cutover activities for seamless go-live and provided post-golive support- Stabilised system during hyper care by resolving major issues with business teams. SAP SD Consultant, 07/2013 - 12/2016 Accenture - Resolved support and maintenance requests for SAP SD module in Kellogg's project- Analyzed incidents, providing permanent solutions or effective workarounds- Ensured compliance with established service level objectives- Prepared training documentation to enhance end-user knowledge retention- Conducted knowledge transfer meetings to assist onboarding of newjoiners- Performed unit and regression testing within SAP SD module- Collaborated on SAP Vistex sales rebate support activities.