Muthukumar Sampathkumar

Background

About Muthukumar Sampathkumar

THE VALUE I BRING: 22+ years’ experience in IT Delivery, Program, and Project Management. Expertise in handling Application Development, Modernization & Digital Transformation, and IT Support. Techno-Functional Delivery Manager with a proven record of managing extensive Program & Accounts with a budget ranging to 30 M. IT SKILLS : Microsoft Technologies (VB, ASP.NET, Azure), Java, BPM, Oracle, Power BI etc. DOMAINS WORKED : BFS, Cards & Payments, Supply Chain, Retail, Health care, Energy etc, Proven leader with a record of planning & implementing IT products & services, bridging the gap between business and technology while managing complex programs and multiple concurrent projects. Techno-evangelist known for changing and improving the process by making effective decisions while leading and partnering with geographically distributed teams for quality service management. Value Offered Program Management || Client Engagement || Proposal Making || Application Modernization || Delivery Management || Service Standards & Process Improvement || Risk Management|| Team Management || Performance Appraisal || Training & Mentoring Service Delivery ITIL(F) certified Delivery Manager with 14+ years experience in managing large Accounts. Tools Used: HP Service Manager, Service Now, JIRA, BMC Remedy. Program Management: PGMP® certified Project Manager with 11+ Years’ experience in leading large and complex programs. Project Management: PMP®, Leading SAFe certified Project Manager with 14+ Years’ experience in leading large and complex projects. WHAT I CAN DO FOR YOU: IT Delivery, Program, and Project Management, Application Development, Modernization & Digital Transformation and IT Support. Lead end-to-end delivery of IT services (product life-cycle management, end-user support, coach and mentor delivery team, and incident / risk / change management) following ITIL & ITSM, KANBAN standards. Develop Program roadmap with Benefit, stakeholder and governance plan Handle projects with all methodologies, including Waterfall, Iterative and Agile methodologies using Time & Material and Fixed Bid models. MILESTONES By meticulous planning, documentation, communication, and implementation of GOTOGREEN plans turned around Red projects to green, saving 15 Million USD in penalty. Strategically worked on improving day-to-day operations that led to excellent CSAT scores from 5 to 8. As an acknowledgment of these efforts awarded the Q4 (2020) Champion Award. HOW YOU CAN CONTACT ME: muthu.charan@gmail.com