Seniority
Staff
Department
General Business & Management
Location
Mississauga
Industry
Insurance
Company size
21K
Contact information
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m•••••••@intactfc.com
Phone
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Background
About Muzna Abdullah
Summary: With 6 years of experience in the insurance industry, I manage Corporate Accounts as an Adjuster in the Commercial Automobile group. I have a proven record of success in: • Enhancing client relationships by working closely with brokers and customers, earning the highest service ratings • Providing Management support, advising team of 11, on complex analytical challenges • Partnering with Management in streamlining claims process and improving client satisfaction • Developing a prioritization tool to increase customer satisfaction and close pending files • Negotiating with claims representatives to ensure accurate payouts of third-party claims, minimizing loss by 30-50% • Reducing loss ratio by 40 % by crafting and recommending tools to Director, Risk Management SPECIALTIES: Insurance | P&C insurance | CIP| Business improvement | Business analysis
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