Mylene Capiral

Background

About Mylene Capiral

I possess 5 years of experience as a Virtual Assistant, Telemarketer, Appointment Setter, Lead Generation Specialist, 8 years of experience as a multi-skilled Customer Service Representative and a solid background in Office Administration. Having a depth understanding of the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction. Offering excellent organizational skills, deep insight into business procedures and strategies, aimed at providing logistically correct administrative support to clients. Proficient in English language and ability to communicate effectively in a professional business manner. Creating a presentation materials, able to communicate through multiple channels as well as tracking and managing expenses and payments. Able to multi-task and to work well under pressure, completing assignments on time with accuracy. I have complete knowledge of using CRM Softwares: Salesforce, Podio, Mojo, Panorama, CareRadius, The Customer Factor. Experienced in using Soft phones : Xlite, Avaya, Genesys, Mojo Dialer, Vicidial. Well versed with Google Suite: Google Drive, Google Docs, Google Slides, Google Spreadsheet, Google Calendar. Social media sites: Linkedin, YouTube, Instagram, Twitter, Facebook. MS office: MS Word, MS Excel, Power Point.