Mylinn Yeefoon

Background

About Mylinn Yeefoon

Content Analyst | Genpact April 2019 – Present •Demonstrated skills and competencies in assessment, problem solving, practices/policy administration/interpretation •Recognized trends and patterns, and escalated issues to the global team •Review the reported content within agreed turnaround times and standards of quality •Possessed and maintained top-level understanding of policy processes, trends and development strategies using market specific knowledge, signals, and insights to spot and scope scale- able solutions to improve the support of the client’s community of users •Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience on the site SKILLS Lean Six Sigma Certified Lean Six Sigma Trained & Tested DataBridge LSS Trained & Tested DataBridge LSS Certified Ten Key words per minute Detail Oriented 6+ Years Customer Service Experience Sound Editor/Sound Engineering Composer PROGRAMS MS EXCEL MS WORD MS POWERPOINT MS OUTLOOK GOOGLE DOCS & SHAREPOINT TABLEAU SALESFORCE MAC OS: IOS LOGIC, FINAL CUT, PAGES, NUMBERS AND KEYNOTES EDUCATION Richland Community College 2017 – Present Audio Engineering Viola Mesquite High School 2012 – 2016 High School Diploma Loan Officer Assistant | Homeward Residential April 2017 – Feb 2019 • Managing Distribution of Initial Disclosures and Income Documents, also sending original copies back to customers. • Taking calls • Handling 3 Day disclosure list reminding Loan Officers their loans need to be disclosed • Correcting to Master Contact List so that calls can be routed correctly • Merging duplicate leads on Salesforce • Managing general Voicemails • Distributing leads for customers that are interested in refinancing their home • Assisting upper management when needed. • Ordering Mobile Notaries for 100+ Loan Officers Server Owner | Discord Aug 2016 – Present I have over 6 years of experience moderating discord servers. • Building community by actively engaging with members on a regular basis • Highly experienced with ban appeals, answering member's direct messages, handling conflicts, ensuring people follow the rules, • Helping topics move on after a conflict happened • Making everyone feel welcome to where they seek out the discord server to make friends and increase brand loyalty. Some responsibilities include adding/removing features unique to each community such as: • Adding bots to improve the quality and functionality of the servers like music bots, log bots, welcome bots etc.