N. G Sathe

Background

About N. G Sathe

Have an over 13 years of experience in Telecom Domain into voice & back office operations with excellent customer handling skill and with 100% customer satisfaction record, always worked on customer delight and overall company growth and helped organization to increase in business and overall revenue. Highly motivated professional and eager to learn new things, well organized and motivational and leadership skills. ITIL Service Operations & Service Transition certified, currently associated with TechMahindra LTD as a Delivery Manager, deputed at Pune whereby responsible for end to end to service delivery and daily operational activities. Currently managing back office operations team of 350+ in Techmahindra for renowned Canadian client, where we do care of client Billings, Invoice auditing, ISP troubleshooting and back office ticketing and IP TV support. Have managed VOICE & NON-VOICE businesses for TELUS, VERIZON, and Virgin Media. Transition – Does have knowledge of transition life cycle and hands on experience as well. Visited CANADA & USA for process transition purpose. Responsible for monthly billing and invoicing and able to maintain the 30% Ebidta throughout the year.