Nadia M.
Payment Operations Analyst at Peoples Group
Based in Toronto, Canada
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Seniority
Staff
Department
Operations
Location
Toronto
Industry
Financial Services
Company size
801
Contact information
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n•••••••@peoplestrust.com
Phone
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Background
About Nadia M.
As a seasoned Analyst with a robust background in financial services, I bring a wealth of experience in data analysis, process optimization, and conflict resolution. My career has been defined by a commitment to continuous improvement, leveraging my expertise to drive organizational growth and efficiency. With a proven track record of managing and analyzing Tier 2 service request, I've successfully identified root causes and recurring trends, implementing solutions that significantly improve operational efficiency and customer satisfaction. My technical skills are complemented by a deep understanding of various software and systems. I excel at extracting and analyzing data to compile comprehensive reports that support strategic decision-making. Key Skills: Conflict Resolution Case Management Root Cause Analysis Business Process Reengineering Data Analysis & Reporting Project Management & UAT Stakeholder Management Continuous Improvement Initiatives Microsoft Office Strategic Payment Restructuring Intake Management
Decision-makers
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Francesca Bertello
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Edgar Cuevas
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