Nadine Graff

Background

About Nadine Graff

Operations Manager, Program Manager, Operations Analyst, Customer Service Manager Contact me at ngraff1022@gmail.comHello! I’m Nadine Graff! I’m an ‘operational thinker’. By that I mean I need to know the entire process from A to Z, not just my piece so I can catch errors along the way and make efficiencies. I love building and fostering strong relationships within my organization and with my clients. I’ve been told I’m nimble, well respected and trusted. While with Aimia (Carlson Marketing) I was instrumental in the successful launch of the National Consumer Panel (NCP) Canadian and Hispanic Award Programs and wrote the process procedures to ensure accuracy. I’m very operational and detail oriented, and I’m committed to doing things the right way. This is crucial when working with a variety of people and personalities who all have a different way of getting to the end result. I’m passionate about the success of my organization, my clients and my peers. If you need help, you can count on me. I get energized by problem solving, helping others, and evaluating processes to reduce time and money. The love of helping others led me to the organization Big Brothers Big Sisters where I was a ‘Big Sister’ and Mentor for 6 years. This was truly one of the most fulfilling achievements of my life! I am a great multi-tasker. I can juggle multiple projects along with supporting my peers when they need me. I am the “go-to” person for solving problems. I am not afraid of taking on something out of my wheelhouse if that is what it takes to get a project done. At any given time I was managing 5-10 Award Programs each with their own rules, unique system set up, dynamics, budgets up to $40MM, and greater than 10MM members. I love laughing and making others laugh which can reduce stress when hammering out big deliverables with short turn times. Having a fun side keeps relationships fresh and personal which is vital when working cross functionally.