Nadine Jaffar
Contact Center Manager at Alexforbes
Based in City of Johannesburg, South Africa
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Seniority
Manager
Department
Operations
Location
City of Johannesburg
Industry
Financial Services
Company size
4.6K
Contact information
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n•••••••@alexforbes.com
Phone
5 credits+27 ••• •••• ••••
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Background
About Nadine Jaffar
Experienced QA and Training Manager and Contact Centre Manager in customer service able to create QA sheets and create Training Manuals customized for a specific product or environment. Able to articulate information and work extremely well under pressure. Launching of Contact Centre Learnership. Experienced Call Centre Team Leader with a demonstrated history of working in the financial services industry as well as policy servicing industry. Skilled in Service Delivery, Coaching, Pension Funds, Contact Centers, Funeral Policies, Life Policies and Management. Assisted with the contact centre calls when in crisis mode taking 80 calls a day and manage over 100 e-mails per day. Managing of 4 team leaders across SA. Dealing with all touch points in customer service. Assisting with Budgets. Attending to KPI for all team leaders.
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