Nadine Lauer

Background

About Nadine Lauer

OBJECTIVE: To obtain a position that will allow my process management experience and motivation to be utilized to achieve challenging goals in a customer focused organization. Specialties: QUALIFICATIONS & SKILLS: Specialized training in people management through courses and seminars including:Empowerment Management,Process Management, Excellence in CSvc, Caring for the Customer, How to manage difficult people, Achieving a Service Culture. Specialized training for: customer service operations. Technologies: Avaya (CMS CentreVue Sup), Case Management Software, Midas, Monarch report explorer, Kronos Payroll Systems, Call Track Software, MS Office Products, budgeting, Product Ops support BA for the Credit card API s implementation, support, trouble shooting. I actively work on integrating clients card programs to in house CORE, Mobile Banking, or other In house applications such as IVR's, instant issue, SFT files and file layouts. I am well versed in the API field and working integrations for vendors and Financial Institutions. I have experience in Credit Consumer, Business, Fleet, programs along with Debit Card programs. Managing, implementing and supporting all areas of card processing. Knowledge of CHIP and plastic production.