Nafeesa Howard

Background

About Nafeesa Howard

Effectively managed a high-volume of inbound and outbound customer calls. Mastery of customer service management systems and databases. Accurately documented, researched and resolved customer service issues. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Follow communication procedures, guidelines and policies Meet personal/customer service team sales targets and call handling quotas Reduced and controlled company expenses by negotiating with different flowers shops to make and deliver flowers to customer's at reasonable price. Talk, listen and help resolved conflicts with customers. Communicated over email or live chat, with customer and different flower shops Solve customer issues, sometimes without seeing the actual problem first hand. Drove the short-term and advanced promotional planning processes. Developed metrics and measured success in order to further penetrate the marketplace. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints em pathetically and professionally Effectively managed a high-volume of inbound and outbound customer calls.