Nahram Yu
Lead Product Designer at Optus
Based in Sydney, Australia
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Seniority
Staff
Department
Information Technology
Location
Sydney
Industry
Telecommunications
Company size
11K
Contact information
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n•••••••@optus.com.au
Phone
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Background
About Nahram Yu
As a Lead Product Designer at Optus with over fifteen years of experience in Sydney, Seoul and London, my current work focuses on enhancing customer experiences through CX research, design management, and stakeholder collaboration. I lead the design of Digital ID and CIAM initiatives, streamlining authentication and ID verification flows across digital channels such as the My Optus app, My Account, and retail platforms. My approach prioritise customer-centric solutions, leveraging research driven design decisions and stakeholder alignment to address complex challenges in digital ecosystems.
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