Nairo Lambert Watson

Background

About Nairo Lambert Watson

I built my professional career in the mobility segment, working in global companies, contributing in after-sales, product quality and engineering and solid knowledge in service, training, dealer development. Now a days I feel experienced to provide solutions in order to achieve operational excellence and organizational growth, optimizing the performance of employees through process redesign, resource allocation and qualification programs. Over the past 11 years, I have carried out consultancies in automotive dealers / distributors in Brazil, Argentina, Chile and Mexico, developing new concepts and service standards, performance indicators, disseminating cultures of continuous improvement and loyalty. Analytical profile and customer oriented with focus on results management. Personal characteristics- Analytical ability- Open to share experiences and knowledge- Flexibility without loss of focus- Excellent interpersonal relationship- Easy adaptation to diverse cultures and professional requirements- International experience- Professional Maturity- Emotional stability. Expertise Areas - Consultancy in the automotive segment- Development and implementation of new processes and concepts in after-sales- Optimization of times and resources with improved performance that provide gains in the quality of customer service / satisfaction- Change in organizational culture aimed at focusing on the Client- Structuring and implementation of new concepts in Service and Parts;