Nalene Lorenz

Background

About Nalene Lorenz

As a Customer Network Support Technical Supervisor at Megaport, I lead a remote team of network support specialists who monitor and troubleshoot the global network and communicate with internal and external stakeholders. I have over 15 years of experience in network operations, working in various industries and environments. My core competencies include team management, escalation handling, incident management, cross-team communication, Jira Kanban and dashboard development, Salesforce ticketing, reporting and dashboards, internal process development and documentation, reporting, mentorship, and technical advice. I am also certified in Project Management by Google, and I apply the best practices and methodologies to plan and execute projects efficiently and effectively. I am passionate about delivering excellent customer service and enhancing network performance and reliability.