Nanak Soni

Background

About Nanak Soni

Team LeaderProcess Management:• Handling AP team who is responsible for invoice indexing and processing for payment• Responsible for effectively managing whole process and directing service quality to meet the benchmarks /targets set by the customer• Maintains the Productivity Trends for the Team• Maintaining Monthly KPI & SLA by monitoring them on weekly basis• Preparing Weekly & Monthly Dash Boards reports and sharing with cline on callsPeople Management:• Handling More than 15 Member Team of Accounts Payable• Managing team and responsible for following things: A) Performance Tracking & Annual appraisal B) Attendance and leave management C) Identifying the development needs of team and helping them to work on it D) Monthly & Quarterly performance analysis in 1-O-1 E) Break and Time management F) Motivating team members by appreciating and pushing them for sharing best practiceCustomer Management:• Understanding Customer needs and setting right expectations• Handling escalation and query direct from vendor and client side• Discussing issue and queries with client and vendor on weekly callsController ship:• Rigorous cross training across all sub process for backup plan and overall stability in the process• Always make sure correct matching of various invoices • Pear to pear audit to maintain the quality and curing the error• Preparing the Duplicate invoices Analysis for the process