Nancy Bergantzel

Background

About Nancy Bergantzel

Experience & Expertise 25 plus years in the IVR and Contact Center Industry. Putting my expertise to work in a new role that solves business problems with innovative solutions. Experienced in multiple cloud-based contact center platforms (Verint, Five9, Nice, Genesys, Amazon Connect). Collaboration & Innovation Working with a variety of partners to build a foundation of trust. Together, we address complex CX strategic and operational challenges including cloud transformations, enhancing technology and process efficiencies, and pioneering improved customer and agent experiences. Thought Leadership My commitment to innovation is reflected in my contributions to the field, with one patent and other contributions under my belt. I published my memoir as a woman in technology. These accomplishments highlight my dedication to advancing the industry's understanding and application of leading contact center technologies. Mission & Impact My goal is to elevate the quality of interactions across both digital and voice channels, ensuring a seamless customer experience.