Nancy Clark
Director of Regulatory Strategy Core Lines at Verisk
Based in Travis County, United States
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Seniority
Director
Department
Other
Location
Travis County
Industry
Information Services
Company size
5.7K
Contact information
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n•••••••@verisk.com
Phone
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Background
About Nancy Clark
Accomplished and results-driven executive with proven track record of leading organizations in modernizing processes and technology. Responsible for decreasing call center average wait times from 18 minutes to 30 seconds. Eliminated a backlog of complaints with average response times from over 200 days to under 30 days. Improved processing times of licensing applications from 38 days to 1 day. Maintained one day processing while responding to a 70% growth over a five-year period. Recruited and developed talent to achieve agency goals and innovate process and create sustainable improvements. Proven leader with the ability to see the potential in staff and motivate staff to achieve results that they had never dreamed of achieving.
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