Nancy Dodd

Background

About Nancy Dodd

A proven leader in corporate training offers a track record of accomplishment in improving employee performance and business results through a range of courses and training programs that leverage adult learning methodology and best-in-class training tools, technologies, and strategies. Excels in planning and launching new programs, systems, and courses on an enterprise scale, ensuring optimal results by mentoring trainers and continuously monitoring metrics to improve material/strategies. Captures significant cost savings for employers by reducing training cycle time and resources needed. Select Career Highlights • Increased the knowledge-base of new hires 25% through the development and implementation of a Vendor Training Program at Elevate Credit Services. • Headed the Change Management Team at Atmos Energy, leading an endeavor to implement a new customer service system that replaced two separate legacy systems; developed training materials and managed two distinct training programs tailored for 50+ existing employees and all new hires. • Reduced training cycle time 25% and decreased the error rate per call center representative 15% as the Training Manager for Co-Op Financial Services. • Decreased attrition rates 47% and lifted customer satisfaction from 86.5% to 92% for APAC Customer Services; managed eight call centers in different states, supporting multiple products for third-party outsourcing.