Nancy Dudley

Background

About Nancy Dudley

EXPERIENCE o Manage Technical Support team o Manage HelpDesk team o Train technical support staff o Maintain software and hardware support agreements o Manage projects related to technical services o Maintain cellular phone services for authorized end users o Process System Access requests. o Setup, maintain and manage network\email accounts via Active Directory, Exchange Management Console, and Microsoft Lync accounts. o Monitor, purchase and maintain inventory of product needs by end users o Maintain SCCM o Maintain end user and vendor access to web-based product sites o Process JD Edwards’ requests for setup and assist with role and application access o Process and set up web portal accounts for vendor access regarding company product and orders o Provide hardware and software support for PC and Mac users. o Investigate and diagnose hardware and software issues. o Assist with application and third party program issues. o Assist with issues relating to server problems and networking hardware issues. SKILLS • Leadership • System Administrator • Troubleshooting/Problem Solving Skillset • Time Management • Innate problem solver • Adaptability • Conflict Resolution • Analytical Skills • Customer Care & Communication Skills • Self-motivated & multi-tasking efficiency Specialties: Active directory, Exchange Management Console, Microsoft Lync Administrator, Windows Operating systems, word processing software, spreadsheet software, database software, presentation software, computer hardware, computer peripheral support. Knowledge of MacIntosh systems.