Nancy James

Background

About Nancy James

Project Management professional with extensive experience in process improvement and integration projects. Holds both PMP and Six Sigma Green Belt certifications. Project Management Professional (PMP) with 20+ years of Information Technology (IT) and Business Operations Management experience in a variety of industries including healthcare, manufacturing, customer care, mortgage, telecommunications and sales with key emphasis on quality and process improvement, operations and technology process transformations, business/technology acquisition integrations, new infrastructure/real estate builds, telecommunications and contact center operations, and program management. Green Belt Certified in Six Sigma which allows for a strong problem solving and quality leader. Technology and Business Transformation Professional that brings a diverse background of experiences that contributes to operational excellence via process improvement and quality initiatives. I bring an excellent record in planning budgets for projects, having worked on both small and large-scale projects and having navigated many technical projects to successful fruition. I possess excellent communication skills and an ability to lead a team effectively. Core strengths include an ability to negotiate situations with the toughest task masters, effective risk management skills, planning and managing budgets, effective documentation and the ability to drive a project to successful and timely completion. I have a unique combination of technical and operations background and experience that allows me to bring both perspectives to the table.