Nancy Kustyn

Background

About Nancy Kustyn

Management • Managed daily operation of high capacity corporate event facility. • Hired and supervised up to 30-person staff; managed employee scheduling and resolved performance issues. • Managed accounts payable / receivable, budgeting, financial analysis, and inventory control. • Ran army surplus store operation, including bookkeeping and stock ordering. • Tracked and analyzed daily sales reports, Fifo / Lilo rotation, and reconciliation sales sheets. • Managed 3 convenience APlus mini markets in central NY. Recognized as top management and used as example for other area stores. • Led full scale store audits. • Managed proper levels of product inventory to support demand, including petroleum. Administrative Operations / Customer Service • Exceeded all customer service performance goals while responding to nonstop high call volume. • Effectively multitasked and handled communications regarding central operation outages and dispatch routing. • Provided accurate technical support with equipment, resolved billing issues, and scheduled appointments. • Recognized as top producer for scheduling confirmed invitations and providing high quality customer service to physicians nationwide. Held high percentage show rates on all schedules appointments. • Scheduled over 30 employee nursing staff and educated nurses on new procedures. • Provided administrative support to Director of Nursing, including filing, typing, timecards and employee packets. • Handled public contact, communications, and fund-raising in arranging transportation and successful adoption of abused and neglected animals across U.S. High public contact. Training / Teaching • Trained over 150 new employees on new computer applications. • Served as successful Teacher for Grades 3 through 12 home schooling program • Educated over nursing staff on new medical procedures and patient care. • Designed and trained 30 employees on new implementations that improved efficiencies and profitability.