Nancy Mbungu

Background

About Nancy Mbungu

As telecommunications companies face increased competition in African markets, customer experience has become a key differentiator. Organizations that leverage best-in-class processes can transform customer operations into a key driver of the business. My background uniquely combines PMO, executive leadership, and technical support experience, giving me a valuable perspective on supporting telecom customers. I am passionate about driving organizations toward excellence with a particular eye to quality and cost. As Integration Project Director, Ensure the execution of integration project to positively push the merge of Tigo and Orange DRC - Follow and control the execution and give the governance of the project - Project-management best practices into project portfolio - Heightened control over the project environment by optimizing the project change control process. I provided the executive leadership to refocus the company around the customer and deliver unprecedented quality results. Key strengths include: → Elevating capabilities within the company → Building business infrastructure → Improving processes → Creating and executing on strategy → Managing budgets and financials I enjoy networking with business and customer experience leaders in the telecommunications industry, and I welcome messages and connection requests. EXECUTIVE COMPETENCIES • P&L Management • Strategic Planning • Team Building & Leadership • Budget Management • Organizational Development • Customer Advocacy • Staff Training & Development • Coaching & Mentoring • Process Optimization • Project Planning & Execution • Change Management