Nancy Peel

Background

About Nancy Peel

Through my diverse experience (hotel, corporate and consulting), I have proven my ability to lead through rapid change and build alignment while demonstrating creativity and a sense of humor. I am a positive, dynamic, and results driven leader focused on delivering unique customer and employee experiences. I thrive on developing successful teams, seeking out innovation, and executing data-driven plans to achieve operational excellence. I build team alignment and nurture the growth of my people through communication, motivation, recognition and accountability. As a Hotel Manager at three of the largest convention hotels in North America, my focus has been on innovation, collaboration and mentorship to achieve financial, ownership and guest service objectives and results. As a member of the Westin Hotels & Resorts corporate team, I led the development of the Company's first:* Set of quality assurance standards and third-party quality inspection program with system-wide compliance reporting and analysis * Comprehensive alignment and revision of all Operations and Divisional manuals * Intranet housing topics and tools in English, French and German * Franchise support programs As a consultant, I worked with 30 world-class companies (including Starbucks International, Churchill Downs, Sol Melia Hotels, Quest Diagnostics, Troon Golf, Albertsons Grocery stores, and others) leading projects to improve customer and employee experiences, including:* Creation of service models and training - providing purpose and context to employees to achieve brand promises * Information architecture and content development for brand Intranets to communicate business unit processes and procedures * Development of brand and customer service standards * Food & Beverage training Greater project management details are included below under the Accomplishment section.