Nancy Perry

Background

About Nancy Perry

As a Support Engineer at SAP Concur, I provide exceptional customer service and technical support to both internal and external customers. I have over 6 years of experience in this role, where I handle inbound and outbound communication through various channels such as phone, email, web form, chat, and community. I am skilled in troubleshooting, diagnosing, and resolving complex issues, as well as creating content for knowledge base systems. I also work closely with cross-functional teams within SAP to ensure timely and effective resolution of customer issues. Prior to joining SAP Concur, I worked as a Client Support Representative at the same company, where I gained valuable experience in researching, responding, and escalating customer issues. I also have a background in medical translation and foreign languages applied to economics and public administration, which enhances my communication skills and cultural awareness. I am passionate about delivering high-quality service and solutions to customers, and I am always eager to learn new technologies and best practices in the field of customer support.