Nancy Petersen

Background

About Nancy Petersen

Focused and results-driven professional with a unique combination of expertise in automotive sales, service, and vehicle diagnostics. Excels at implementing strategies to maximize vehicle owner satisfaction and loyalty. Currently, as a Ford Technical Support Operations Manager, I am leading a team to deliver service programs to California dealerships to increase operational efficiency and improve customer satisfaction through process optimization and data-driven decision making. Areas of Expertise: Marketing, Sales and Service Management Dealer and Customer Service Warranty Operations Fleet Management Parts escalation People Leader Additional Strengths: Dealer and Customer Relationship Management |Team Leadership and Coaching | Sales and Marketing Strategy Development | Project Management | Business Planning | Customer Retention and Satisfaction Metrics | Diagnostics and Analytics | Customer Experience | Cost Analysis and Financial Planning | Warranty analysis| Avid Automotive Enthusiast and restoration hobbyist who has built her life and career around the automotive industry. I enjoy traveling and meeting new people while representing the brand. Happy to mentor and welcome opportunities to connect.