Nancy Poulimenos

Background

About Nancy Poulimenos

Initiate and accept calls to appropriate client base to qualify and schedule energy audits.Deliver scripts that describe products or services in order to engage and inform andeducate customers to complete enrollment and schedule service appointment(s) byphone. Proficient in four CMC utility programs (PSEG, PPL, PECO, Comfort Partners, andComEd). Explain products and services and answer general customer service questions.Obtain customer information accurately in CMC databases for easy access. Conduct workin compliance with OSHA and company safety procedures. Perform other duties asassigned; i.e, voice recordings for robo calls, initiating automated calls, provide report tomanagers, etc. Communicate clearly, effectively and respectfully, in speech and writingwith internal and external customers. Perform the essential and physical demands of theposition with or without assistance from management, including special projects. AssistCustomer Care Supervisor and Manager with mentoring and training other CustomerCare Representatives. Resolve general customer service and scheduling issues includinglevel one and level two escalations. Escalate issues and inquiries as appropriate. Ensuremonthly performance measures are consistently at meets expectations or above whilefocusing on deadlines and deliverables. Mentor Customer Care associates to ensure staffis performing effectively and at their highest potential to achieve program goals and growthe organization. Provide administrative support to associates and upper management.Strong organizational, problem solving and prioritization skills necessary. Excellentanalytical, personal, and interpersonal skills. Strong attention to detail. Ability to workindependently and as part of a team in a fast-paced environment.