Nancy Rowland

Background

About Nancy Rowland

I am skilled at organizing, motivating and supporting Executives. I have a knack for optimizing work-life balance and can create an atmosphere that supports continued growth, increased productivity and revenue. I optimize resources and identify low-quality outliers. I am a good listener. Throughout my career, I've managed a broad range of operations, including collaborating with business stakeholders and clients, assessing needs, analyzing service standards, envisioning cost-effective initiatives, leading teams and processes, and ensuring client’s seamless experience. An intuitive leader with innate leadership abilities to train staff members and steer team and company in new direction. Immense exposure to revitalize operational performance with a focus on continual process improvement and value added solutions. Ability to learn and master new skills, techniques, and technology to manage diverse platforms and support operational success. Demonstrating confidence, entrepreneurial motivation, and superior communication skills to propel teams to peak performances. Following are the highlights of the work I have done: Assisted & organized A&B level Executives, Small Business Owners and COO's with Admin, Financial Reporting, HR, and as liaison for all-staff communications. Steered business success by acquiring and retaining potential clients, securing new sales opportunities, understanding sales procedures, and completing deliverables in compliance with client’s expectations. Built sustainable relationships with key customers by actively following up with clients, providing requested information, addressing concerns, and answering queries over phone, by email, and via zoom / e-meetings. Delivered professional support to organization by overseeing day-to-day activities, such as designing client retention strategy, implementing client referral system, analyzing data and providing actionable insights, administering key accounts, improving internal processes, and devising solutions to resolve issues. Please feel free to contact me at nlwr1229@gmail.com with any thoughts, comments, or questions about my work - I am always interested in making acquaintances.