Nancy Velez

Background

About Nancy Velez

My name is Nancy. As a seasoned results-oriented leader with a passion for driving measurable improvements to the customer experience, I excel at building and maintaining strong relationships with vendor partners which allows me to continuously innovate processes to maximize resources. Possessing the ability to thrive in a ambiguous and fast paced environment, I achieve dramatic customer-centric results. With a proven history of going above and beyond for my clients, customers, and employees, I have improved the individual, team, and financial performance of my companies. My non-negotiable compassion, integrity, empathy, and ability to place value on individual contributions have created an effective company culture, turnaround/recovery, and expanding business models. My key strengths include: • Strategic Business Planning • Customer Service/Satisfaction • Change Management & Process Improvement • Problem Solving Methodologies • Vendor Management & Analyzation • Contract Lifecycle Management • Risk Mitigation • Cross-functional Team Leadership • Program Development & Optimization Should you have any further questions regarding my professional experience or skills, feel free to connect with me via phone or email. I always enjoy making new acquaintances.