Nancy Walters

Background

About Nancy Walters

I’m a healthcare navigation and patient advocacy professional with over a decade of experience guiding individuals through the complexity of benefits, coverage, and care access. As a Client Services Supervisor, I’ve led compassionate, high-performing teams that prioritize empathy, education, and clarity. Whether supporting a single patient in crisis or training staff to deliver world-class service, I bring an unwavering commitment to making healthcare feel less overwhelming and more human. I’m also a health and wellness coach who has walked the journey of personal transformation—giving me an uncommon ability to connect with clients where they are. My approach blends clear communication, real-world insight, and practical solutions to ensure people receive the right care at the right time. Specialties: Patient Advocacy | Benefits Education | Team Leadership | Client Services | Health Navigation | Coaching | Healthcare Communications | Empathy-Driven Engagement