Nand Patel

Background

About Nand Patel

With a robust background in security and technical support, I currently serve as a Desktop and Network Support Engineer at Tech Domain and an AI Content Analyst at Peroptyx. In these roles I provide L1 and L2 desktop and network support for on site clients, manage hardware and software troubleshooting, and ensure infrastructure stability through migrations, deployments, and SCCM upgrades. I also analyze and rate AI training data to improve model accuracy and user experience, consistently ensuring compliance with global quality and trust standards. Previously, I worked as a Technical Support Specialist at GAOTek Inc, where I managed IT infrastructure services, ensuring 99% system uptime and optimizing user access. My experience included administering Active Directory and implementing Single Sign-On (SSO) solutions, which significantly reduced login issues and enhanced security compliance. Additionally, I developed a strong track record in troubleshooting and resolving application issues, improving customer satisfaction and reducing ticket resolution times by 40%. I hold a Diploma in Computer Systems Technician from Seneca Polytechnic, where I specialized in Networking & Cloud Computing, Technical Support, and Cybersecurity. My academic journey has been enriched by scholarships that reflect my dedication to excellence in technology and system administration. I am committed to continuous learning and staying updated on industry trends, particularly in cloud computing and cybersecurity. My certifications, including CompTIA A+,'Introduction to ITIL® V4' from Simplilearn, and and job simulations with Deloitte (Data Analytics) and Mastercard (Cybersecurity), demonstrate my commitment to professional development and readiness to tackle diverse challenges in the tech landscape. I am passionate about leveraging my skills to drive innovation and enhance operational efficiency. As I continue to grow in my career, I am eager to connect with professionals and organizations that prioritize collaboration and technological advancement. I look forward to exploring opportunities to contribute my expertise in security, technical support, and IT infrastructure to create impactful solutions.