Nandan Kamat

Background

About Nandan Kamat

Business Leader with vast experience in Operations Management, Customer Success, Process Excellence, Project / Program Management, Customer Retention, P&L Management, Technical Support and People Management. Excellence in driving integrated operations management along with workforce planning, skill management, training & development with key focus on accomplishing profitability. Impressive success in setting up & rolling out successful Voice - Non-Voice Operations Service Environment, overachieving expectations, exceeding all set goals by enduring customer relationships and reducing cost. Contributed immensely as a consultant by determining gaps & implementing new operations & process; built innovative and practical solutions to drive large organizational changes. Capability in leading end-to-end operations, process, people, stakeholder and customer management, continuous improvement in metrics & SLA, automation, RPA, training & performance management. Pivotal in driving program management excellence by leading cross-functional initiatives, ensuring on-time delivery of complex projects while aligning with organizational goals and stakeholder expectations. Extensive experience in collaborating with the Product, Technology, and Design Teams to conceptualize & implement customer- centric solutions, aligning product offerings with market needs and driving enhanced user satisfaction. Ensuring overall customer success by continuously monitoring customer health, designing and implementing tailored programs, delivering billable services, and acting as a key escalation point for client concerns. Added value to the efforts of the organization and drove organizational objectives by successfully implementing process flows and enhanced systems through various improvement projects. Excellent people manager with strong skills in leading a team of over 100 members to drive operations.