Nandini Ramakrishna

Background

About Nandini Ramakrishna

Strategic, Goal oriented, Focused, Target bound. People-centric,process and organization goals and transforms to next levels. Excellent work ethic and 2+ years of multinational experience, primarily in customer service and business operations, end to end O2C in highly reputed organization like IBM. • Proficient in independently building out operation teams. • Passionate about coaching, mentoring with a strong belief in participative and inclusive management style. • Experience in managing the operations for multiple processes Core Competencies: Account receivables, Collections, Dispute management. • Multi-layered, complex processes involving internal/external customers and stakeholders with dependencies on multiple business partners • Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize efficiency. • Building and maintaining healthy professional relationships with multiple stakeholders across the globe in highly matrix environments. • Ensuring a customer-centric approach, focusing on providing business critical, judgment driven operational/analytical support to our internal/external customers • Involvement in process optimization projects utilizing the subject matter expertise garnered