Nao Tokuda
Team Lead at Shopify
Based in Kyoto, Japan
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Seniority
Manager
Department
Information Technology
Location
Kyoto
Industry
Software Development
Company size
27K
Contact information
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n•••••••@shopify.com
Phone
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Background
About Nao Tokuda
With over 3 years of experience at Shopify, I serve as a Team Lead, managing a culturally diverse team in the Asia-Pacific region. My core competencies include customer service management, small team management, and strategic planning. I am dedicated to fostering team cohesion, driving operational improvements, and ensuring high-quality support services for enterprise-level merchants. At Shopify, I focus on enhancing team performance through tailored one-on-one coaching, quality checks, and advocacy for team growth. I collaborate with key stakeholders to align objectives and deliver effective support solutions. With fluency in Japanese and professional English proficiency, I aim to create impactful, customer-focused strategies that address the unique needs of merchants in the APAC market.
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