Naoufel Meddeb
Advisor Ii, Technical Support at Concentrix
Based in Le Bardo, Tunisia
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Seniority
Staff
Department
Information Technology
Location
Le Bardo
Industry
IT Services and IT Consulting
Company size
226K
Contact information
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n•••••••@concentrix.com
Phone
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Background
About Naoufel Meddeb
I have over 10 years of experience working in Customer Support Care Center. Currently, I work as Social Media Technical support Specialist; I act as the primary HP Contact for the customer in Social Media Platforms (Facebook, Twitter, WhatsApp, HP User Forum).Previously, I was a Technical Support Associate, I learned to handle computing complex technical issues, then got designed to L2 Support Associate mission, dedicated mainly to coordination between Support Agents and HP Advanced Technical Engineers, before I become Social Media Technical Support Specialist Lvl.2, then Instant Ink support Specialist Lvl.2. I learned to follow KPI's, BPI's and conduct action plans.I am an enthusiastic person, capable of multitasking in a highly stressful environment and outgoing for new challenges.
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