Naphtalli Prescod
Group Cx Revenue & Technical Experience Manager at Digicel Group
Based in Kingston, Jamaica
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Seniority
Other
Department
Other
Location
Kingston
Industry
Telecommunications
Company size
9K
Contact information
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n•••••••@digicelgroup.com
Phone
5 credits+1876 ••• •••• ••••
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Background
About Naphtalli Prescod
As a Group Technical and Product Experience Manager at Digicel, I lead the development and implementation of digital products and services that enhance customer experience and retention across 25 markets in Latin America and the Caribbean. With over 10 years of diverse business experience and a Certified Six Sigma Green Belt, I apply my analytical and process improvement skills to optimize the performance and profitability of Digicel's digital portfolio. My mission is to leverage digital innovation and transformation to create value for Digicel and its customers, both internally and externally. I have a strong background in ad operations, accounting, general management, payroll, HR, call center management, sales, and administration, which enables me to understand and align the needs and expectations of various stakeholders. I am passionate about delivering high-quality digital solutions that solve real problems and generate positive outcomes.
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