Nara Roberts

Background

About Nara Roberts

Operations & Account Management professional with 5+ years of experience across operations, customer service, and marketing—known for solving complex problems, managing high-volume workflows, and supporting business growth through precision and collaboration. Currently a Commercial Accounts Representative at OPENLANE, where I manage relationships with major commercial clients, resolve escalations, and ensure seamless execution of high-volume vehicle title and sales processes. Formerly served as a Title Clerk II, taking on Title Coordinator-level responsibilities—including resolving documentation issues, managing queue workflows, and processing over 19,500 titles in 2024 alone. I specialize in cross-departmental collaboration, regulatory compliance, and systems such as Salesforce, and I’m often the go-to team member for complex internal requests. My work consistently contributes to improved turnaround times, issue resolution, and customer satisfaction. Previously, I supported global campaigns and student programs at EF Education First, gaining international experience in marketing, education, and client service. Fluent in English and Russian, I thrive in fast-paced, client-focused environments—and I’m passionate about roles that blend operational excellence, strategic thinking, and relationship management.